Refund and Returns Policy

Last Updated: September 18, 2024

Overview

At saphit.top, operated by Nord Maier, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, we offer a straightforward return policy.

30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

Conditions for Return

For a return to be accepted, the item must meet the following conditions:

  • Unused/Unworn: Items must not show any signs of wear, use, or alteration.
  • Original Packaging: All original packaging, including boxes, bags, tags, and accessories, must be intact and included with the returned item.
  • Complete: The item must be returned with all components that were originally included.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items.
  • Perishable goods (e.g., food, flowers, newspapers or magazines).
  • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • Customized or personalized items.

Please contact us if you have questions or concerns about your specific item.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: We will review your request and, if approved, provide you with instructions on how to return your item(s). Do not send your item back until you have received return authorization from us.
  3. Package Your Item: Carefully package the item(s) in their original packaging, ensuring all tags and accessories are included.
  4. Ship Your Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: There are certain situations where only partial refunds are granted (if applicable):
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 30 days after delivery.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with details of the product and the defect. We will provide instructions on how to proceed, which may include returning the item for a replacement or a full refund, at no additional shipping cost to you.

Contact Information

For any questions regarding our Refund and Returns Policy, please contact us:

  • Company Name: Nord Maier
  • Website: saphit.top
  • Address: 3752 Edgewood Road, Little Rock, AR, US
  • Email: [email protected]
  • Phone: 870-955-0370